Shipping & Returns
Shipping Policy
We will ship your order out within 1-2 weeks from time of your purchase. When your order has shipped, you will receive an email notification along with tracking information. Unfortunately, shipping time is beyond our control, however it can be typically expected to receive your order within 3-7 business days from time of shipment, depending on your location.
PICKUP OPTIONS
Yes! We have pickup locations in many different places! Message us to find out where. Just use code LOCALPICKUP at checkout and indicate you would like to pickup!
Please note: If local pickup is selected and the item is not picked up after 1 month from time of notification that your order is ready the order will be considered null and void and a refund will not be provided. Should you need to delay your pickup please contact us to make arrangements to avoid this issue.
Should you decide after the order is complete that you want the item shipped after selection local pickup please email us at info@welcometoourporch.com and we will make arrangements for shipping and shipping charges to be paid.
Return & Exchange Policy
Welcome to Our Porch does not accept returns or offer refunds on orders due to the custom nature of our products as they are created as orders are placed.
Should your item(s) are damaged during shipping, please contact us at info@welcometoourporch.com with the following. Keep all packaging and items that you received, as we require photo documentation of the damaged items, boxes, packaging before we are able to move to the next steps. Once we have received the requested images and we have been able to identify that the item(s) were damaged during shipping, we will get a replacement item(s) sent out to you as quickly as possible with no extra charge.
If customer refuses or is unable to provide photo proof of the damaged shipping boxes as well as product(s), we will not be able to assist you further.
We are not responsible for incorrect addresses. Your package will be sent out to the address provided when you place your order. If the address has an error, is incorrect or is incomplete, you will be responsible for the extra cost to re-ship your order out to the proper address and will not be refunded for the original shipping cost.
We do not refund or exchange any item. We only replace items if they are defective, damaged, or sent in error.
Cancellations: I accept cancellations up to 48 hours on non custom orders from when the order was placed. After that, all sales are final. Please email us at info@welcometoourporch.com to cancel
By purchasing this listing, you are agreeing that you have read and understand the listing info and all of our shop policies.